ACE-Hellas S.A. respects your privacy and understands the importance of protecting your Personal Information.
Personal Information – means information about an identifiable individual and may include items such as your email address, industry, payment information and opinion. Personal information does not include ContactInformation.
Non-Personal Information – means information that alone cannot be used to identify or contact you. This may include information about your computer, platform, click paths and other data you provide in on-line forms.
Privacy Director- means the individual designated responsibility for ensuring that ACE complies with this Policy. You may contact ACE’s Privacy Director at [email protected] .
ACE– means ACE-Hellas SA. and its affiliates.
Why Does ACE collect Personal Information?
We collect your Personal Information because it helps us deliver a superior level of service. It enables us to process payments for products and services. In addition, your Personal Information helps us keep you posted on the latest product features, special offers and events that you might like to hear about.
How Does ACE Collect Personal Information?
As is true of most websites, when you visit www.scadapro.com, we gather certain information automatically and store it in a log file. This information includes Internet Protocol (IP) address, top level domain name (for example .com, .gov,. ca, etc.), date and time of visit to the site, Internet Service Provider (ISP), type of browser used, web pages accessed and documents downloaded. The information we gather is used to help us administer our website, monitor traffic, improve the website’s accessibility and navigability and gather general preferences.
Some of our email messages contain click-through URLs linked to specific content on our website. When you click one of these URLs, you pass through our web server before arriving at the destination web page. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our communications. If you prefer not to be tracked, simply avoid clicking text or graphic links in the email.
Clear GIFs (a.k.a. beacons or tags) are tiny graphic images placed on a web page, web-based document, or in an email message. We may use Clear GIFs to tell us what parts of a website you have visited, to measure the effectiveness of searches you perform on our website or to determine if an email message has been opened. We may use this information to tailor our communications to meet your preferences.
SOFTWARE USAGE REPORTING
Upon installation of a licensed copy of software, we may collect Non-Personal Information. Non-Personal Information will be automatically combined with results gleaned from other users. The resulting statistics will help us identify trends and usage patterns (for example, what formats and processing facilities are used more than others), which in turn will help us focus our development efforts for future versions of software.
Upon installation of an evaluation copy of software, we may collect Non-Personal and Personal Information. This information may be combined to identify your preferences, troubleshoot problem areas and provide support and other marketing communications.
How Does ACE Use Your Information?
ACE takes your privacy seriously. We do not sell or rent your information to unrelated third parties.
We collect information to fulfill your specific requests, to process your payments, and to send you notices for annual upgrades or maintenance related to the specific product you have purchased.
We may use a third party payment processor and information related to payments will be directly routed to that payment processor.
ACE is based in Greece; however, we also use data storage facilities located in Europe and elsewhere.
To provide superior service in your geographic region or in your language of choice, your information may be disclosed to authorized partners. All authorized partners have signed confidentiality agreements with ACE and are not permitted to use your information for any purpose other than providing services or communications relating to ACE’s products.
How Does ACE Get Your Consent?
We will obtain your consent to collect, use or disclose Personal Information. Your consent may be express or implied where the purpose for collecting or disclosing the Personal Information would be considered obvious and you voluntarily provide Personal Information for that purpose (for example: submitting an email request for support). Consent may also be implied where you are given notice and a reasonable opportunity to opt-out of your Personal Information being used for communications and you do not opt-out.
Subject to certain exceptions, you may withhold or withdraw your consent for ACE to use your information in certain ways. Your decision to withhold or withdraw your consent to certain uses of Personal Information may restrict our ability to provide a particular service or product. If so, we will explain the situation to assist you in making the decision.
We may collect, use or disclose Personal Information without your knowledge or consent only in the following limited circumstances:
- When the collection, use or disclosure is required by law, to investigate a breach of an agreement or contravention of a federal or provincial law;
- When the information is publically available;
- When it is clearly in the individual’s interests and consent is not available in a timely way; or
- To comply with a subpoena, a warrant or order made by a court or other body with appropriate jurisdiction.
Public Information Including User Generated Content, Online Forums, Blogs and Profiles
You may choose to disclose information about yourself in the course of contributing user generated content to ACE’s website or in our online chat rooms, blogs, message boards or similar forums. Information that you disclose in any of these forums is public information, and there is no expectation of privacy or confidentiality. You should be aware that any personally identifiable information you submit in the course of these public activities can be read, collected, or used by other users to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums.
What Safeguards Does ACE Use to Protect Your Information?
We will retain your information only as long as necessary to fulfill legal or reasonable business purposes.
We are committed to ensuring the security of your information in order to protect it from unauthorized access, collection, use, disclosure, copying, modification or destruction. The following security measures will be followed to ensure that your information is appropriately protected: the use of user IDs and passwords, firewalls and physically secure office facilities.
We will use appropriate security measures when destroying your information such as shredding hardcopy documents and deleting electronically stored information.
We will continually review and update our security policies and controls as technology changes to ensure ongoing Personal Information security.
How Can You Access Your Personal Information?
You have the right to access your Personal Information. We will use reasonable efforts to ensure that your Personal Information is accurate and complete.
If at any time you wish to be removed from ACE’s mailing list please email [email protected]
If you wish to view, update, alter or delete any information we may have on you, please send a written request to:
Address: ACE-Hellas SA., 6 Aigaiou Pelagous, 15341, Agia Paraskevi, Greece
Email: [email protected]
Attention: Privacy Director
We will use reasonable efforts to reply to your request within 30 days. We will inform you of the results of our investigation and let you know what actions have been taken by ACE in response to your request.
Last updated July 1, 2014.